Orders are processed within 1–3 business days. Delivery usually takes:
UK: 5–10 business days
Europe: 7–15 business days
US & Canada: 8–18 business days
Other countries: 10–25 business days
Times may vary due to customs clearance or local courier delays.
ShippingWill I receive a tracking number?
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Yes. Tracking details will be emailed once your order is dispatched.
DutiesDo I need to pay customs duties or import tax?
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PetPlanetStore is operated by CRESTFIELD TRADING LIMITED. Some orders may ship from different warehouses or logistics partners.
Local customs authorities may charge import duties, VAT, or other fees.
These charges are not included in product prices and are the responsibility of the recipient.
DutiesWhat if my parcel is refused or returned due to customs fees?
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If a parcel is refused, returned, or not collected due to unpaid customs fees, return shipping or handling costs may be deducted from any refund.
In some cases, parcels may be destroyed by customs or the carrier and may not be recoverable.
ReturnsWhat is your returns & refunds policy?
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Returns are accepted within the allowed return window for unused items in original condition.
Used items and hygiene-sensitive products are not eligible for return.
RefundsWhat if my item arrives damaged or incorrect?
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Contact us within 7 days of delivery with your order number and photos/videos so we can assist.
Need help? Email us at support@petplanetstore.com
🐾 About Pet Planet
A cozy online home for pets — and the people who love them.
Pet Planet is an independent online pet store created for people who treat their pets as family.
We curate practical, good-value items across cats, dogs, birds, reptiles, and small pets — so you can shop confidently in one place.
Curated selectionOnly practical items we believe are worth buying.
Good valueBalanced quality and price for everyday pet care.
Support you can reachQuestions? We’re happy to help by email.
