Frequently Asked Questions

Do you ship to UK and EU?

Yes. UK and EU are our primary markets with priority fulfillment.

What is your return policy?

We offer a 30-day return window. Please see our Refund and Returns Policy for details.

How can I track my order?

Tracking information is sent by email after your order is dispatched.

How fast is support response?

Support responds within 24-48 hours on business days.

Where can I see product videos?

Follow our TikTok for real usage clips and updates: @petplanetstore.com

Where can I watch product Shorts?

You can watch our short product demos on YouTube: @Petplanetstore

Where can I browse image guides?

Follow our Pinterest for visual checklists and product ideas: PetPlanetStore on Pinterest