Returns & Refunds Policy

📦Return Window & Eligibility

You can request a return within 30 days from the date you receive your order.

• Items must be unused, unwashed and in resellable condition.
• Items should include original packaging, tags and accessories where applicable.
• Please provide your order number or proof of purchase.

If the item is returned in a condition that reduces its value (e.g., used, missing parts, damaged packaging),

we may issue a partial refund or refuse the return.

🚫Non-returnable Items

• Opened pet food, treats or supplements.
• Used beds, blankets, litter boxes or other hygiene products.
• Personalized / custom-made items and digital products.
• Clearance or “final sale” items marked as non-returnable.

🧾Order Cancellations

• If your order has not shipped, you can request a cancellation for a full refund.
• If your order has already shipped, cancellation is not guaranteed. You can request a return after delivery (subject to eligibility).

💸Return Shipping & Refunds

• If the return is due to change of mind or wrong size/variant ordered, you cover return shipping.
• If the return is due to wrong item, damage, or defect, we will help with a replacement, store credit, or refund (case-by-case).
• Original shipping fees are non-refundable unless we made a mistake.
• Approved refunds are processed to the original payment method within 5–10 business days after we receive and inspect the return.

🌍International Orders & Customs

• Customs duties, VAT, or import taxes charged by your country are the customer’s responsibility.
• If a parcel is refused or not claimed and is returned or destroyed by the carrier/customs,

  non-recoverable fees (e.g., shipping, customs handling) may be deducted from any refund.

⏱️Damaged / Defective / Wrong Item

Please contact us as soon as possible after delivery (ideally within 7 days)

with photos/videos so we can resolve it quickly.