Buying help by email
Tell PetPlanet What You Need Help Choosing
Use this page for product guidance, order help, or pre-purchase questions. If you already came from a shortlist or starter-kit CTA, keep that context in the message and the team will pick up from there.
- Reply target: within 12–24 hours
- No payment step required to ask for help
- Use policy links before checkout if you want reassurance first
Get Buying Help
We're here to help — whether it's about orders, sizing, delivery or product questions.
Buyer & Order Support
Get in Touch
Email: support@petplanetstore.com
Business Hours:
Mon – Fri, 9:00 AM – 6:00 PM (UK time)
Company:
CRESTFIELD TRADING LIMITED
Address:
128 City Road,
London, EC1V 2NX,
United Kingdom
Common Questions
- Shipping & delivery times
- Return & refund support
- Payment and order issues
- Product recommendations
Send Us a Message
Have a question, need help with an order, or want personalized product advice?
Our team is here to support you and your furry, feathery, or scaly friends.
We typically reply within 12–24 hours.
Use the form below for product advice, order issues, or return questions. The more specific you are, the faster PetPlanet can point you to the right next page.
- Pet type or order context
- What you need help choosing
- Budget or urgency if relevant