FAQ

How long does delivery take?

UK: 3-5 days. Europe: 5-10 days. US/Canada: 7-14 days. Rest of World: 10-20 days. Express options available at checkout.

Do you ship to my country?

We ship worldwide. If your country is not listed at checkout, please contact us and we will arrange delivery.

What is your return policy?

30-day returns on most unused items. Hygiene exceptions apply to bedding, grooming tools, and bowls. See our Refund Policy for full details.

How can I track my order?

You will receive a tracking number via email once your order is dispatched. All orders include tracking.

Are there customs fees?

International orders may be subject to customs duties or import taxes. These are the responsibility of the customer and vary by country.